Slade House Shop and Online Sales Returns Policy

Clause 1: Online, mail and phone order sales:

  • customers who purchase from us via online or telephone orders have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date (whether payment has been made or not)

  • we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.

  • it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, Slade House will reimburse any costs involved.

  • we will refund you within 14 days of receiving the goods back in the condition they were purchased in. Please refer to Clause 1.

  • the refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.

  • the refund will be processed using your original payment method

  • we do not offer a ’buy back’ service for items purchased from us

 

Clause 2: Refunds will not be issued for the following reasons:

  • an item is known to be faulty at the time of purchase

  • if labels, maker’s marks or anything identifying or adding provenance to an item have been removed

  • an item has been damaged by trying to repair it or getting someone else to do it 

  • you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it (ie. online) at which point you will be entitled to a refund of the purchase price only (not shipping / packing costs). 

Clause 3: Items returned by someone other than the buyer:

  • we only accept returns from the person who bought the item